Refund policy

WE ONLY OFFER ONLINE STORE CREDIT FOR RETURNS!

ALL SALE ITEMS ARE FINAL SALE! 

We do not offer refunds back to your method of payment. Please feel free to contact us with any questions regarding sizing and styling! Send an email to shorethingtooonline@gmail.com and we will reply within 24 hours. Once orders are placed, they cannot be canceled. Store credit does not expire. Store credit is sent to the email address on file in the form of an E-Gift Card via email once your return has been processed. Returns are processed and E-Gift Cards are issued every 2-4 days.

Online orders can be returned or exchanged at storefront locations. All returns must be received within 21 days of the original order date. Return shipping is the responsibility of the customer. All items must be returned in original condition, unworn and unwashed, with tags attached.

Shoes:

Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged. We also recommend carpeted areas for trying shoes on. Any signs of wear to the shoe or a damaged shoe box will make them ineligible for return.

RETURNS:

Please Send Returns To : 136 Jungle Road Edisto Beach , SC 29438

We do not send return labels, so you can send returns back however you prefer.

• The original invoice must be included in your return package.
• Any returns past the policy date will not be accepted or store credited.

What items cannot be returned?
Sale items, Jewelry, Bags, Scarves, Hats, Sunglasses, Intimates, Koozies, Gift cards

EXCHANGES:
Exchanges must be for the same item in a different size. We are not able to exchange for different items. Please note your size exchange on your invoice. If we have the item in stock in your requested size, we will send it to you. If we don't have your requested size, we will send you an E-Gift Card for store credit. Due to the limited quantity of inventory, we cannot guarantee exchanges or hold items. 

When is my return processed?
Returns are processed within 2-4 business days of delivery. A return must be sorted, inspected and processed before your store credit is issued. Store credit is not issued the day your return is delivered. Thank you for your patience!
We are not responsible for lost returns. We recommend holding onto your tracking number for your records.